0845 430 3103
Customer Care
Customers are a business’ greatest asset and the way front line staff deals with customers can directly impact on the profitability of a business. Staff utilising the best strategies, skills and techniques ensures the customers experience is a memorable one.
The training is designed for:
· Staff dealing with customers face to face on a daily basis
· Call centre and help desk operators
· Telephone sales and service operators
· Staff responding to email and correspondenceTopics Covered:
· Understand Customers' Points Of View
· Build Effortless Rapport With Customers
· Effective Questioning And Listening Techniques
· Importance Of And Practising Non-verbal Communication Skills
· Customer Care On The Telephone - The Importance Of Tonality & Inflection
· Setting Customer Service Standards
· The Importance Of The Lifetime Value Of A Customer
· Writing To Customers Effectively And Efficiently
· Techniques And Strategies To Handle Customer Complaints
· Assertiveness Without Being Aggressive To CustomersThe course can be tailored to client’s requirements at no extra charge.
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